Legal

Refund Policy

Fair, fast and transparent — here’s exactly how refunds work for transactions processed through Sarthi Money.

Last updated: January 2026

Sarthi Money is committed to ensuring fair and transparent refund handling for all transactions processed through our platform.

1Failed Transactions

If a transaction (DMT, AEPS, BBPS, recharge, etc.) is debited from the agent wallet but does not reach the beneficiary, the amount will be auto-reversed by the partner bank or payment network — typically within 1 to 7 working days.

2Disputed Transactions

For disputed transactions, raise a complaint from your agent dashboard with the transaction reference. Our support team will investigate with the partner bank and update you within 5 to 15 working days.

3Service Charges

Service charges and commissions on successfully completed transactions are non-refundable.

4Onboarding Fees

Channel partner onboarding charges, if any, are non-refundable once verification is initiated.

5How to Request a Refund

Open the Sarthi Money agent app or web dashboard.
Go to Complaints → Make a Complaint.
Select the transaction and submit the complaint with details.
Track the status under Complaint List.

6Contact

For unresolved refund issues, please email us with your transaction ID and we’ll get back to you promptly.

Still need help with a refund?

Send us your transaction ID and we’ll look into it right away.

info@sarthimoney.com